The simplest way you can contact Player Support is through the Settings tab within the game. Using this method will send us a number of account details that will help us solve your issue swiftly.
You can access the Settings menu from your base map by tapping the gear icon near the bottom right of the screen.
You'll be taken into the knowledge base. From here you can reach out to Player Support by tapping the Contact Us icon in the top right.Once you've opened the Settings menu, tap the Game Help button.